Contact
Contact Us
We’re here to help with anything you need – from questions about SilkTrim to order support and returns.
Order & Product Questions
If you have a question about:
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Which set is right for you
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How to use or care for your trimmer
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An order you’ve already placed
please email our team and we’ll be happy to assist.
Returns, Exchanges & Warranty
For help with:
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Damaged or defective items
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Wrong or missing items
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Returns within our 30-Day Return Window
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6-Month limited warranty questions
contact us with your order number and a short description of the issue. Adding clear photos or a short video will help us resolve things faster.
How to Reach Us
Email: contact@flaurielle.com
Service hours:
9:00 AM – 6:00 PM (CEST), Monday–Friday
We aim to respond to all messages as quickly as possible.
If you’ve already emailed us, please allow a little time for our team to review your message before sending a follow-up.
Before You Contact Us
You may find quick answers in our:
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FAQ – product use, shipping and returns
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Return & Refund Policy
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Shipping Policy
If you still need help, we’re just an email away.