We're here to help

What to Include

To help us resolve your enquiry as quickly as possible, please include:

• Your order number (found in your confirmation email)
• A clear description of your question or issue
• Photos if your enquiry relates to a product or packaging issue

Common Enquiries

Order & Tracking

For order status and tracking updates, visit our Track Order page first — most questions can be answered there.

Returns & Refunds

Review our Return & Refund Policy before reaching out. If your order is eligible, email us with your order number and photos.

Sizing

Not sure which size to order? Visit our Size Guide or email us with your waist measurement and we'll advise.

Response Times

We respond to all emails within 1–2 business days, Monday to Friday. Emails received on weekends or public holidays will be answered on the next business day.