Guarantee

Flaurielle — Page Content
Guarantee Our Promise

Shop with complete confidence

Every Flaurielle order is backed by our 30-day satisfaction window. If anything is wrong with your order, we will make it right — no complicated processes, no runaround.

30-Day Return Window

If your order arrives damaged, defective, incorrect, or incomplete, contact our team within 30 days of delivery and we'll arrange a replacement or full refund at no cost to you.

What We Cover

  • Items that arrive damaged or defective
  • Wrong items, colours, or sizes sent
  • Missing items in your order
  • Significant quality issues on first wear

What We Don't Cover

  • Items that have been worn, washed, or damaged after delivery
  • Change of mind (sizing or colour preference)
  • Orders placed more than 30 days ago
  • Final sale or promotional items

How to Claim

Email contact@flaurielle.com with your order number, a short description, and photos of the item and packaging. We'll review your case and respond within 1–2 business days.