Privacy Policy

Privacy Policy

This Privacy Policy describes how Flaurielle (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from flaurielle.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect the following types of information:

a. Information you provide directly
When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Billing address and shipping address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Any other information you choose to provide (e.g., order notes, support messages)

b. Automatically collected information
When you visit the Site, we automatically collect certain information about your device and browsing activity, such as:

  • IP address

  • Browser type and version

  • Device type

  • Time zone, language settings

  • Pages viewed and links clicked

  • Referring website or ad campaign

We use cookies and similar technologies to collect this information.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders (including payment, shipping, and order confirmations)

  • Provide customer support and respond to your inquiries

  • Send you important notifications about your order or account

  • Improve our products, services, and website experience

  • Show relevant marketing and promotional content (if you have opted in)

  • Prevent fraud, protect the security of our Site, and comply with applicable laws

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Shopify (our e-commerce platform) to power our online store

  • Payment processors (such as Shopify Payments, credit card processors, PayPal, etc.) to securely process your payments

  • Shipping carriers and logistics partners to deliver your order

  • Analytics and marketing service providers that help us understand site usage and run campaigns

  • Professional service providers (such as IT, security, or legal advisors) when needed

  • Law enforcement or government authorities when required by law or to protect our rights

These third parties are only permitted to use your information as necessary to provide their services to us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and remember your cart

  • Understand how visitors use our Site

  • Improve performance and user experience

  • Show relevant ads and measure their effectiveness

You can manage cookies through your browser settings. If you disable cookies, some features of the Site may not work properly.

5. Email Marketing & Text Messages

With your permission, we may send you emails about new products, offers, and updates.

  • You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us at contact@flaurielle.com.

  • If you sign up for SMS/text messages, you can opt out by following the instructions in the messages (such as replying STOP).

6. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Maintain records for tax, accounting, and legal obligations

  • Resolve disputes and enforce our agreements

Order information is generally kept for our records unless you request that we delete it (where allowed by law).

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of marketing communications

To exercise any of these rights, please email us at contact@flaurielle.com with your name and order details so we can verify your identity.

8. Children’s Privacy

Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Security

We take reasonable technical and organizational measures to protect your personal information, including using secure connections (HTTPS) and working with reputable payment providers.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Visitors

Our store is operated from the United States. If you access the Site from outside the US, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Flaurielle
Email: contact@flaurielle.com

Last updated: [12/12/2025]