Your privacy matters to us

This Privacy Policy describes how Flaurielle (operated by Hobi Group LLC, "we", "us", or "our") collects, uses, and shares information when you visit or make a purchase from flaurielle.com.

Information We Collect

When you make a purchase

• Name, billing and shipping address, email address, phone number
• Payment information (processed securely — we never store full card details)
• Order history and communication records

When you browse

• IP address, browser type, pages visited, referring URL
• Cookie data for analytics and personalisation (see Cookie section below)

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to customer service enquiries
• To send marketing emails (only if you opt in — unsubscribe anytime)
• To improve our website and product offering

Sharing Your Information

We do not sell your personal data. We share information only with trusted third parties required to operate our business, including:

• Shopify (e-commerce platform)
• Payment processors (Stripe, PayPal, Shop Pay)
• Shipping and logistics partners (Lian Yuntu)
• Email marketing (Klaviyo) — if you have opted in
• Analytics (Meta Pixel, Google Analytics)

Cookies

We use cookies to improve your browsing experience, remember your preferences, and measure site performance. You can manage cookie preferences in your browser settings.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To make a request, email contact@flaurielle.com.

Contact

Questions about this policy? Email us at contact@flaurielle.com. We respond within 1–2 business days.