Shipping Policy

Last updated: [12/12/2025]

Thank you for shopping with Flaurielle. This Shipping Policy explains how and when your order will be processed and delivered when you purchase from flaurielle.com.

This policy applies to orders shipped within the United States.

1. Order Processing Time

  • Most orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • During peak periods (major sales, holidays, or product launches), processing may take a little longer.

  • You will receive an Order Confirmation email after your purchase and a Shipping Confirmation email with tracking once your order has been dispatched.

Processing time is separate from shipping (transit) time.

2. Shipping Origins & Methods

We ship from our own and partner warehouses located in:

  • The United States

  • China

Your order may be fulfilled from either warehouse depending on:

  • Stock availability

  • Your shipping address

  • Current logistics conditions

Regardless of the origin warehouse, all orders are shipped using reliable carriers that serve the US market, and tracking is provided for every shipment.

3. Shipping Times

Once your order has been shipped, typical delivery times within the US are:

  • Standard Shipping (US): approx. 7–9 business days in transit

Most customers receive their order in about 8–12 days from the purchase date, including both processing and transit time, whether the order ships from our US or China warehouse.

Please note:

  • Business days do not include weekends or public holidays.

  • Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or other factors outside our control.

4. Shipping Fees

  • Shipping costs (if any) are calculated and displayed at checkout based on your delivery address and any current promotions.

  • From time to time, we may offer free or discounted shipping as part of a promotion. When applicable, this will be clearly indicated on our website and at checkout.

Original shipping charges are non-refundable except where required by law or when a full refund is granted due to an error on our part.

5. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package.

  • Tracking updates may take 24–48 hours to appear after the shipment has been created.

  • You can check your order status using your tracking link or by contacting our support team.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at contact@flaurielle.com.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.

  • If you realize you entered an incorrect address, contact us as soon as possible at contact@flaurielle.com with your order number and the correct address.

  • If your order has not yet been shipped, we will do our best to update the address.

  • If the order has already been shipped, we may not be able to change the address, and we are not responsible for packages lost or delivered to the wrong address due to address errors entered by the customer.

If a package is returned to us due to an incorrect or undeliverable address, we can reship it to a corrected address, but additional shipping fees may apply.

7. Lost or Missing Packages

If your tracking information shows the package as “delivered” but you have not received it:

  1. Double-check the shipping address on your order confirmation.

  2. Look around your property and ask household members or neighbors in case the carrier left it in a safe location.

  3. Contact the carrier directly with your tracking number for more detailed information.

If you still cannot locate your package after these steps, please email us at contact@flaurielle.com with your order number and tracking details. We will help investigate and determine next steps on a case-by-case basis.

Please note that once a package is marked as delivered by the carrier, our responsibility may be limited; however, we will always do our best to support you.

8. Damaged in Transit

If your order arrives damaged, please contact us within a reasonable time frame after delivery:

  • Email: contact@flaurielle.com

  • Include your order number and clear photos of the product, packaging, and the damage.

We will review your case and, if approved, arrange for a replacement or solution in line with our Refund & Return Policy.

9. International Shipping

At this time, we only ship within the United States.
Any updates to our shipping destinations will be announced on our website.

10. Customs, Duties & Taxes

Orders shipped within the United States are generally not subject to additional customs duties.
Any sales taxes or applicable fees will be calculated and displayed at checkout, where required.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of flaurielle.com after any changes are posted means you accept the updated Policy.

12. Contact Us

If you have any questions about shipping or your order status, please contact us:

Flaurielle Support
Email: contact@flaurielle.com

We’re always happy to help.